Return Policy
Return Policy
At Decker Hat Company, we want to ensure your satisfaction with our products. Please take a moment to review our return policy for a smooth shopping experience.
Returns and Exchanges
- We do not combine shipping on multiple orders.
- Please ensure you enter the correct shipping address during the checkout process.
- We are not responsible for any lost items once they have been shipped.
Eligibility for Returns and Exchanges
- Our return policy lasts for 72 hours from the date your package is marked as delivered. If 72 hours have passed since your purchase, we cannot offer a refund or exchange.
- If you receive a damaged or defective item, please contact our customer support team at deckerhatco@gmail.com within 72 hours, including photos of the item.
Refunds
- We currently offer free returns for defective or incorrect items when returning them for a refund.
- To be eligible for a return, the item must be unused and in its original condition, including packaging.
- Gift cards and downloadable software products are non-returnable.
- We require a receipt or proof of purchase to complete your return.
Defective Items
- If you receive a defective item, please contact our team at deckerhatco@gmail.com with your order number and photos of the item within 48 hours of receiving it.
- We cannot replace or refund items that have been worn or used.
Late or Missing Refunds
- If you haven't received a refund yet, please check your bank account.
- Contact your bank or credit card company, as there may be processing time before the refund is posted.
- If you've done all of this and still haven't received your refund, please contact us at deckerhatco@gmail.com.
Reduced Price & Limited-Edition Items
- Regular priced items are eligible for refunds, but sale items and limited-edition items cannot be returned.
Exchanges
- We only replace items if they are defective, damaged, or if you received the wrong item or size.
- To initiate an exchange, email us at deckerhatco@gmail.com with "Exchange + order number" in the subject line.
Shipping
- To initiate a return, please contact us at deckerhatco@gmail.com for further instructions.
- You are responsible for covering your own shipping costs for returning items unless the item was defective or incorrect.
- Shipping costs are non-refundable.
- Consider using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.
- For any questions or concerns regarding returns and exchanges, please contact us at deckerhatco@gmail.com.
For any questions or inquiries not covered, please contact deckerhatco@gmail.com